MrGenie@websitegenie.net

1. While working in the admin section I receive a "Timed Out" Message and can't continue!
2. Images from my design link for links only display a small red "X".
3. My site has been online working for a couple years and now images are not showing.
4. My website will not display using my Domain Name.
5. I want to add additional email accounts, but can't find the add email section.
 

 

 

 

 

 

 

1. While working in the admin section I receive a Timed Out Message and can't continue!
 

This is ususally caused by your computers firewall program. Turn off the firewall while working in your control panel... WebsiteGenie providing a global solution? Because of the number of spam filters, pop-up blockers and firewall products produced instead of adding development costs to our program simply turn off your firewall while editing your website features.

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2. Images from my design link for links only display a small red "X".
 

Try publishing the entire website if it is part of a website genie design.

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3. My site has been online working for a couple years and now images are not showing.
 

As we upgrade our software from time to time some times image parameters vary. To fix this problem simply enter your control panel and publish the entire website this will upload any images that are not currently showing properly.

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4. My website will not display using my Domain Name.
 
  • If you purchased your domain name from www.R2Domains.com it will be available with in 2 - 4 hours.
  • If you purchased your domain name from another provider it takes 24 - 48 hours for your DNS information to point towards our servers. To do this contact your domain name provider and provide them with the following DNS information.
    • ns0.r2group.com
    • ns1.r2group.com
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5. I want to add additional email accounts, but can't find the add email section.
 

If you have purchased an upgrade to your email accounts you will need to access the email control panel. Go to www.yourdomain.com/cpanel then enter your username and password once their your upgraded package includes additional features.

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